Bank panics show how if one firm breaks its customers’ trust, suspicion can fall on similar organizations
Most firms live and die by their public reputations. But how much control do firms have over how they are seen, when they are tarred with the same brush as a similar organization in crisis? Using the bank panic of 1893 as a case study, Henrich R. Greve, Ji-Yub (Jay) Kim and Daphne Teh find that customer panics are […]