The Residences Management Team (RMT) meets monthly on a Tuesday to discuss matters of finance, operation and strategy.
Further information about the RMT is available in the role of the Residences Management Team document [PDF]. Details of the members of RMT can be found on the RMT web page. After each of the meetings, we will update you with the key discussion points.

RMT Meeting NAB 8.01 Tuesday 5 November 2013
Items from the agenda this week:

• RMT will be attending a presentation by the Russell Partnership Group on Tuesday 12 November looking at the STEMS software which provides a pre and post arrival web based e-induction suite. Feedback from the presentation will be available after the December RMT meeting. For more information, view: Stems student transition [PDF]
• Last year Wi-Fi was installed in our directly managed halls. We plan to introduce Wi-Fi in Sidney Webb House and Lilian Knowles House (both managed by external providers) in this current academic year. As part of developing technology in halls RMT were in agreement that telephones in bedrooms are redundant. The infrastructure they operate on is outdated and annual maintenance costs unsustainable. With technology changing and Wi-Fi, usage of the telephones in the rooms is low and this was reflected in recent discussions at the Residences User Group (RUG).  The discussion at RMT will be fed to the IT Portfolio Board later this month.
• Planning is underway for the move by the Accommodation Office and Residences Fees Team who will move to the new Student Service Centre which opens soon. There will be further updates on this in the coming months. In the meantime you can take a look at progress at: Swee Hock Student Centre.
• A review of vacation trading from July to September 2013 was presented by Fiona Tomasi, Revenue Manager. Revenue was above budget for July and August with an overall increase of 5% from last year.
• Results from the student and vacation satisfaction surveys for 12/13 were reviewed. Whilst there was some positive feedback across the sites, areas for improvement and further development were identified. Ian Spencer focused on staff friendliness and helpfulness scores and suggested targets of 60% – 75% satisfaction as being in the range of acceptable. Teams scoring below 60% on friendliness and helpfulness would come under particular scrutiny. An update on this will be available after the December RMT meeting.

If you have any questions on the discussion points above then please use the comment section related to this article or feel free to email any member of the RMT.